We strive hard to make sure that all our products exceed your expectations and deliver best results. All your happy faces make our brand flourish!
For any reason if you changed the mind or don't like the products and looking for returns or exchange. We're always here to help you. We have easy Return Policy for you. Its 100% Risk-free.
1- Policy Terms
- All items should must be un-opened & un-used, to be eligible for the returns or exchange.
- All items should must reach our warehouse undamaged and in re-salable condition.
2- Cancellation Before Shipping or Dispatching
If you cancelled order before it is shipped or dispatched:
- you will receive full refund including shipping fee
( if you paid online )
If it was cash on delivery and you cancelled before it is shipped or dispatched.
Your order status will be simply cancelled as there is no transaction involved.
3- Returns After Shipping
If product is shipped and then you requested return or exchange.
- you will have to return the product to us according to the terms
- you will receive refund or exchange after we receive the product in warehouse and inspect it according to the terms
- the shipping charges will not be compensated by Futna, as its outside our control. So Full refund less shipping is offered.
4- Any issues after opening the product?
All products are tested before sending it...But after opening it you find any problem or having any issue.
We welcome you and ready to help you on any problem. You can reach us whatever way you like; message on facebook, email or call.
+962 7 9087 3259
5- Shipping & Delivery
Free delivery all across Jordan on orders over 25 Dinars.
- Same day delivery in Amman.
- 1-5 days in the rest of Jordan.