Can I cancel my order once it's placed?

Please contact us at contact@futnaskincare.com if you wish to modify or cancel your order. Contact us immediately if you wish to make changes. Please put CANCEL ORDER in the subject line and send it to contact@futnaskincare.com.

When will I receive my order?

For Jordanians: as soon as you submit your order, we will prepare it and we will call you by phone to confirm the order and agree on delivery times. It usually takes 48 hours for your order to be delivered in Jordan.

If you are outside of Jordan, orders arrive within a week’s time.

I was sent an incorrect item. How can I get the item I ordered?

We are so very sorry you received the incorrect item! Please know that we strive to exceed your expectations and will get you out the correct item ASAP. Please email us at contact@futnaskincare.com and they will take care of getting you the right item.

Can I return the item and get a refund?

At Futna Skin & Body Care Products, we want you to be 100% satisfied. We can only refund unopened or faulty items.

For unopened items – please contact us at contact@futnaskincare.com to get the details about returning the items. Return items are subject to shipping fees. As soon as we receive the items, we will need to check that they were unopened and undamaged before issuing you a full refund.  

For faulty items – You must contact us within 1 week of delivery and ship the item back to us within  7 days. Please contact us at contact@futnaskincare.com for more information.

Faulty merchandise may be returned for a full refund, exchange of purchase or replacement product.